Can I return my purchase?
Yes you can! If you are not fully happy with any product from your order you may return it to us within 30 days from delivery for a refund or Smalls Store Credit. Please note your return must be delivered to us within this time period, returns received beyond these periods will not be accepted unless agreed otherwise, or in the case of faulty items.
How can I exchange an item?
If you are keen to exchange the item for another one, we kindly ask you to place a new order for any items you wish to exchange for and request a refund for your return, as the items you want may sell out in the time it takes for us to receive your return. We are not able to hold items and cannot guarantee their availability prior to receiving your return. You can always contact us by email firstname.lastname@example.org for additional explanations.
What are the conditions for return?
Returned products must be in brand new condition with all original packaging, tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging unfortunately cannot be accepted.
We cannot accept products that have been damaged, altered or washed incorrectly so we kindly ask you to check washing instructions on all garments before handling. When trying items on, make sure they do not come in contact with perfumes, creams or other chemicals, and be sure to try shoes on a soft clean surface inside the house.
What happens if I receive damaged or faulty goods?
We take every precaution to ensure that all items are ‘quality checked’ before we dispatch them. However, if an item is damaged or faulty, we will ask you to send us a picture of the damage via email at email@example.com If the damage is clearly visible in the photo, then we will request the item to be sent back to us for a full refund, store credit or exchange. We also offer free collection services to pick up the item from you for customers’ convenience.
Are all items quality checked and authentic?
All our items are 100% authentic brand pieces. Before shipping we make sure that the product leaves in perfect condition from our shop to your house.
Do you do gift wrapping?
Yes! You can ask for gift wrapping or gift box. This comes with no additional cost. Please inform us of your preference in advance so we can handle the product with special attention.
How long will it take until my order arrives?
If you place an order before 2PM we will process the order the same day. Usually, you will receive your order within 2-4 business days.
DELIVERY AND TRACKING
We offer two kinds of shipment: Express and Standard. Our partner is CTT
We will send you tracking information as soon as your order has been dispatched. If your package is delayed, please double check the latest tracking information in case it has been held or already delivered. If you are unable to locate your parcel, please contact us within 10 days from estimated delivery.
How long will it take until my order arrives?
If you place an order before 2PM, we will process the order the same day. Usually, you will receive your order within 2-4 business days.
Once your order has been dispatched you will receive an email with tracking details. This email includes a tracking number, which you can use to track your parcel with our delivery partner at any time.
We accept: Credit / Debit Card, Visa, Master Card, American Express, PayPal, Stripe.
Is it safe to order online?
Yes, it is safe to order from Smallsfashion. We guarantee that your payment and personal information will always be kept private and secure. We will never see or store your credit card number on our website. All payment cards are processed by our trusted partners and not directly by us.
My card was declined. Why?
If your credit card has been declined, check that you have provided all of the correct information.
If the problem persists, here are the most common reasons why a card might be declined: There are not enough funds to cover the transaction; Your bank is refusing the transaction due to security checks; The name and address is not matching the information that the bank has.
Please contact your bank or credit card provider to see why your card was declined. Once the problem has been resolved, we can help you complete the transaction.
CUSTOMS & TAXES
Do I need to pay Customs or Taxes?
For EU countries Smallsfashion will automatically pay any customs duties or taxes, so your parcel will be delivered to you without any additional charges or delay. The amount you pay at checkout is the final amount for your order.
For all other countries, once your parcel arrives in your country it may be liable to Customs Duty and Tax. If this is the case, your parcel will be held at your local Customs office until this duty or tax has been paid. If charges are not paid, your parcel may be destroyed or returned to us. Unfortunately, as we do not have control over these charges. ANY costs incurred by Smallsfashion as a result of unpaid Duty Charges AND loss in value of merchandise will be DEDUCTED from the original order value and will be CHARGED before any refund is issued. Please check with your local postal service if you are unsure about customs charges in your country.
How do I know which products are in stock?
All items that are featured on our online store are in stock unless the sizes are crossed out. If you have any doubts, please email us firstname.lastname@example.org or call us +351 937 660 820
Are all your products authentic?
Yes, we guarantee every item is 100% authentic. We are an authorized retailer of all the brands we feature. All our products are sourced directly from the brand or the brand’s supplier.
The item I bought has just been marked as a discount piece on your site. I paid full price, but can you refund me the difference?
We apologise, but we are unable to refund the difference, if an item goes down in price after you have made a purchase. To ensure you always get the best deals, we recommend subscribing to our newsletter where we regularly announce upcoming sales.
Do you offer gift wrapping services?
Yes, we offer gift wrapping service, which you can select during the check-out process. Gift wrapping is free of charge.
WHAT ARE SHIPPING TIMES AND COSTS?
- Complimentary ground shipping within 1 to 7 business days
- In-store collection available within 1 to 7 business days
- Next-day and Express delivery options also available
- Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
- See the delivery FAQs for details on shipping methods, costs and delivery times
WHAT PAYMENT METHODS CAN I USE?
Shella accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.